At Devluxx.com, we strive to provide high-quality digital products, including Shopify themes, premade sections, and related tools. However, due to the nature of digital goods, all sales are final. By completing your purchase, you agree to our refund policy outlined below.
1. No Refund Policy
- All digital products sold on Devluxx.com are non-refundable.
- Once a product is purchased and delivered electronically, it cannot be returned or exchanged.
- Digital products are considered “used” once downloaded or accessed, and therefore, refunds cannot be provided for any reason, including but not limited to:
- Change of mind.
- Misunderstanding of the product’s functionality.
- Lack of technical expertise to implement or use the product.
2. Exceptions to the No Refund Policy
Refunds will only be considered under the following specific circumstances:
a. Duplicate Purchases
- If you accidentally purchase the same product more than once, please contact us within 7 days of the purchase date.
- Proof of duplicate transactions (e.g., receipts or order confirmations) must be provided for verification.
- After verification, we will issue a refund for the duplicate purchase.
b. Technical Issues with the Product
- If the product is defective or fails to function as described due to an error on our end, we will work with you to resolve the issue.
- You must report the issue within 7 days of purchase to be eligible for resolution or refund consideration.
- Our support team will attempt to fix the issue or provide a replacement product.
- If the issue cannot be resolved, we may issue a refund at our sole discretion.
c. Unauthorized Payment
- If you believe your purchase was made without your authorization (e.g., fraudulent transactions), please contact us immediately with proof of unauthorized use.
- Refunds in such cases will only be issued after an investigation confirms the unauthorized payment.
3. Steps to Request a Refund
If you believe you qualify for a refund under the exceptions listed above, follow these steps:
- Contact Us
Email our support team at [email protected] with the following details:- Your name and email address used for the purchase.
- Order number and date of purchase.
- A clear explanation of the issue and why you believe you qualify for a refund.
- Attach any relevant evidence (e.g., duplicate receipts, screenshots of errors).
- Resolution Process
- Our team will review your request within 3-5 business days.
- If additional information is required, we will contact you via email.
- Approved refunds will be processed within 7 business days after approval.
- Refund Method
- Refunds will be issued to the original payment method used for the purchase.
- We are not responsible for delays caused by your payment provider or bank.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Failure to read product descriptions, requirements, or compatibility information prior to purchase.
- Inability to use the product due to technical limitations (e.g., unsupported platforms, insufficient knowledge of implementation).
- Requests made after the stated 7-day period for exceptions.
- Dissatisfaction with the product’s design, features, or performance unless it is defective.
- Issues related to third-party integrations, software, or platforms (e.g., Shopify updates causing conflicts).
5. Chargebacks
- Filing a chargeback without first contacting us to resolve the issue is a violation of our policies.
- We take chargeback claims seriously and will provide evidence of purchase and delivery to the payment processor if necessary.
- Customers who file chargebacks without valid cause may be banned from purchasing from our website in the future.
6. Technical Support
Our support team is available to assist with any product-related issues, including installation or usage questions. Before requesting a refund, please contact us for help at [email protected]. We aim to resolve issues quickly to ensure you are satisfied with your purchase.
7. Updates to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page, and it is your responsibility to review this policy periodically. Continued use of our website after updates constitutes your acceptance of the revised terms.
If you have any questions about this policy or need assistance, please email us at [email protected]. Our goal is to provide a smooth and transparent experience for all our customers